Contact Us

At Eliza & Eleanor, we aim to make every interaction with our customers smooth, simple, and positive.

Whether you have a question about your order, need assistance, or would like to share feedback, our team is always here to help.

Our customer support team typically responds within 24 hours, Monday to Friday, between 8:00 and 17:00 (GMT).
Please note that our customer service is closed on Saturdays and Sundays.

If you haven’t received a reply within this timeframe, we recommend checking your spam or junk folder.

How to Reach Us

You can get in touch with us in the following ways:

1. Email

You can contact us directly at:
support@eliza-eleanor.com

Our team will get back to you within 24 hours, Monday to Friday, between 8:00 and 17:00 (GMT).

2. Contact Form

Alternatively, you can use the contact form below to send us a message.
We monitor all enquiries during our working hours, Monday to Friday, 8:00–17:00 (GMT).

We also recommend visiting our FAQ page, where you’ll find answers to the most common questions. In many cases, you may find the information you need instantly without waiting for a response.

If your question isn’t covered, please don’t hesitate to reach out using one of the methods above.

- Eliza & Eleanor